Please note
The customer portal can only be accessed by the invoice receiver.
Self Service Portal
In the Self Service Portal you can:
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- download existing invoices
- update your address
- update your payment method
- update your credit card information
- add your details for direct debit
- check general information regarding invoice details
There are different Self Service Portals for different regions. Please select the country of your billing address, or the Earth icon if your country isn't listed:
Steps to log into the Self Service Portal:
- All invoices that are sent out from Usercentrics have a link to the Self Service Portal. You can either use the Link “Customer Portal” in the main text or use the link on the bottom “Log into your account now →”.
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Enter your email address (the one that received the invoice, as this is the only person who can access the portal).
- After inserting your email address, we’ll send a one-time password to that address.
- Using this password you can log in to your account.
- By selecting Payment methods you can update your credit card information or select direct debit with our partner GoCardless.