Why can't I log in (Admin Interface)?

Overview:

• Existing customers and adding ew customers
• I already have an account but still can't log in
• Do you need further help?

Existing customers and adding new users

The Usercentrics Admin Interface can be managed by multiple users. If you would like to grant access to your account for a new user, please follow these steps:

1. The new user will set up their personal account at admin.usercentrics.eu. They’ll click the Sign up button and follow the instructions on the website.

2. Once the account is set up, assign the new email address to the existing Settings-ID:

   A user who already has access to the Settings-ID will login into the Usercentrics Admin Interface and adds the new email address in the General tab → scrolling down to User Management → Add New User (for our CMP Version 1) or in the Account Settings → User Management (for our CMP Version 2). Once done, this email address has access to the Settings-ID via admin.usercentrics.eu. 

I already have an account but still can't log in

Please check if you have used your email address and a password that you’ve set up specifically for Usercentrics (1). Or are you using your Google or Microsoft account to log in (2)? If so, please use the according buttons for those accounts to log in and/ or reset the password: